Contact Us
Got a question about how we rate high-payout online casinos in Canada, spotted something that needs updating, or want to flag your own experience with a brand we cover? This page explains how to reach us and what we can (and can't) help with.
How to reach the team
You can email us at [email protected] for anything related to our reviews, comparisons or the content on this site. We read every message and try to reply within a couple of business days, though volume can occasionally push that out a little longer.
What we can help with
- Questions about how we assess and rank Canadian online casinos, including payout speeds and bonus terms
- Corrections — if a bonus offer, licensing detail or payment method listed for a casino has changed, tell us and we'll check it
- Feedback on a casino you've played at, whether that's a smooth withdrawal or a frustrating one
- General suggestions for topics or brands you'd like to see covered
What we can't help with
We're an independent review and comparison site, not a casino operator. That means we can't process deposits or withdrawals, access anyone's player account, resolve a dispute with a casino directly, or offer legal or financial advice. If you have an issue with a specific transaction, bonus, or account restriction, that needs to go through the casino's own customer support team, since only they can see your account details and take action on it.
If you're concerned about your own gambling habits or those of someone close to you, our Responsible Gambling page has practical steps and where to find support.
Before you write in about a specific casino
A few checks can save time:
- Confirm the offer terms directly on the casino's site — bonus amounts, wagering requirements and free spin counts can change without notice
- Check your account verification status, since most delayed withdrawals in Canada come down to outstanding ID or address checks
- Review your payment method's own processing window — some options settle faster than others, and this varies by provider rather than by the casino
If you've done all that and something still looks off with a casino we've featured, let us know the brand name, the date, and a short summary of what happened — the more specific, the faster we can look into it.
About our reviews
Our rankings and write-ups are researched independently. You can read more about how we approach that, and who's behind the site, on our About Us page. Our Terms and Conditions page covers how the site itself operates, including our approach to affiliate relationships with the operators we list.
A note on commercial relationships
Online Casinos Canada may earn a commission when readers sign up with a casino through our links. This never affects how a brand is rated or where it appears on our pages — our rankings are based on our own research criteria, not on payment.